To meet and exceed customer expectations. Our philosophy is really quite simple. Provide our customer a product or service that meets or exceeds their needs, wants, and expectations. We offer some of the very best hot tubs in the industry and always have a large selection on display for you to physically see and touch. Many of these models are running at all times so customers can take advantage of our “Try Before You Buy” program.
Our “Try Before You Buy” program is designed to give you the piece of mind that you are choosing the right spa for your needs. This allows you to “test drive” your spa before making the investment so you can be comfortable knowing that you have chosen the proper spa for your needs. Many customers take advantage of this program and are delighted they did. On occasion the spa they had tried did not live up to their expectations but another model was perfect! Other times our customers were thrilled that the spa was exactly what they were looking for.
Allow us to help you select the spa of your dreams. By asking questions and listening to the customer we can help determine which models they should consider based on their specific needs. Our experienced therapy consultants have attended extensive product training to provide them with the knowledge to explain and demonstrate the numerous features and benefits our spas offer.
Up front and honest, that is our sales belief. No sales gimmicks or tricks. No “smoke and mirrors” either. No pressure. We strive to create an atmosphere that is comfortable for our customer as they compare the different models and features when selecting their special hot tub. After all, the customer is who we are here for.
What Our Customers Are Saying:
Dear Sensational Spas,
“I shopped around at several other stores and found Ken’s presentation to be the best. Ken knew all the answers and allowed me to test soak spas with no pressure!”
“Looks fantastic Ken! Thanks so much. We are very happy with the service and whole experience with you and Sensational!”
– Tom & Shelley