Sensational
Spas is committed to providing our customers with the highest level of customer
service. We try to go above and beyond in every aspect of our business.
Whether the customer is in our retail store, showroom, on the phone, or at their
home during a service call our goal is to meet and exceed their expectations.
Our
retail store service team is trained to help customers in a variety of
ways. We offer spa care advice and free water analysis. We can also help in trouble
shooting spa problems and offering guidance on proper water chemistry. Our store
stocks many products to help our customers enjoy and maintain their spas for optimum
enjoyment. Stop in and see what we have for you. Our friendly and knowledgeable
retail team can answer your questions or demonstrate any of our numerous items.
Save
money with our discount programs. We have developed two money saving programs
for our customers. Our 15% discount card is given to customers who purchase a
new spa from us. This card entitles them to a 15% discount on all future spa chemical
purchases. Our other program is the Frequent Buyer Card. This punch card is for
customers who have a spa and/or swimming pool who are not on the 15% discount
program. Every ten dollars spent on chemicals gets a punch and when all twenty
punches are earned the card can be redeemed for $20 towards any in store purchase.
A new card will be issued to keep the savings coming. These programs are another
way for us to say "thank you" and for you to enjoy the Sensational Difference.
Gift
certificates are available for any occasion. They are popular gifts for
the holidays, birthdays, and anniversaries and never expire. Have that hard to
buy for person? A Sensational Spas gift certificate is the perfect solution. We
have a wide selection of spa accessories to make hot tubbing more enjoyable. We're
sure they will find something they will like and will have you to thank for it.
Once we had a brother and sister give their parents a certificate good for a hot
tub for their anniversary!!
Contractor
and Builder Services are available for our customers looking to install
a new spa in conjunction with a new construction or remodel. Our Installation
and Design team can communicate directly with your contractor to assure that your
new spa will be installed without any surprises. Having performed hundreds of
hot tub installations gives us the insight to help you plan your install. We can
explain the pros and cons (if there are any) of various types of installs so you
will truly understand your options. Once again, our goal is your complete satisfaction.
It's
easy to buy a Sensational Spa. We offer many payment options including
debit and credit cards, personal and business checks, and of course good old green
cash. We also offer various finance options through American General Financial
Services such as 90 days, 6 months, and 12 months same as cash. Contact our sales
team for more information. It's never been easier to get into a Sensational Spa!!
Apply
Now
Rent a spa
for special occasions such as birthday's, anniversaries, holidays, or graduation
parties. We'll bring the spa to you and set it up. You provide the friends and
have a great time! Rentals are available by the weekend, week, month, seasonal,
or any other time frame you want.
What Our Customers
Are Saying
"Thank you! My shopping experience was very
professional and I would be happy to recommend Sensational Spas to my family and
friends"
Rick
Top Notch Service "Service
after the sale is more important than the sale itself"
This
is our motto that our service department stands behind. We believe our
customers (those who purchased their spa from us) deserve superior repair service
should a problem arise. We feel that if you have purchased a Sensational Spa you
deserve quick, efficient, and professional response to your problem. We perform
all warranty work on our spas, not a third party.
Our
extensive parts inventory insures that should your Sensational Spa have
a problem we will have the replacement part in stock and be able to get your hot
tub repaired right away. Our service vehicles are stocked with many parts so when
we do have a service issue it can be rectified on the spot. Many new sales are
attributed to word of mouth when people hear how we really take care of our
customers after the sale. Anyone can sell a spa, but will they service it after
the sale? Sensational backs up every sale with the best service team in the area.
It's another example of the Sensational Difference
We
have factory certified technicians who have also had industry training
in the fields of Diagnostic Assessment, Repair Technique, and Customer Service.
We also provide in-house service training for our technicians and mechanics. Our
service manager has been in the industry since 1985 and is one of only a handful
of N.S.P.I. (National Spa and Pool Institute) certified technicians in the state
if Michigan. Our service team, with over 50 years of combined experience, is here
to help if you need it.
What
Our Customers Are Saying
"I just wanted to thank
you for the quick service on fixing my hot tub cover lifter. I haven't been able
to pick up things due to minor surgery. I'm glad to be back in the hot tub routine.
Thanks again.
Vickee
Dear Sensational
Spas,
"Thank you for your prompt service. We are really impressed and
pleased! We made the right choice in buying from your company!"
Russ
& Pam
To
help ensure a long life for your spa we offer the following services:
- Repair service on all Sensational Spas.
Limited repair service on hot tubs not sold by Sensational Spas (as our
schedule allows). We give priority to our spas.
- Crystal
Clear Spa Care: We will check spa operation, test water chemistry and adjust
as necessary, chemically clean filters, and replace sanitizing cartridges.
- Complete
System Check: Includes inspection of all electrical components and equipment
for proper operation and signs of potential problems such as leaking motor seals,
corroded pressure switches, etc. Jet operation will be checked as well as cover
condition.
- Deluxe Spa Detailing:
This service is recommended at least twice a year depending upon spa usage.
We will drain your spa, clean and wax the shell, then refill the spa with pre-filtered
water and balance the chemistry. We will chemically clean or replace your filter(s)
and clean and condition your spa cover. Finally, we wipe down the cabinet and
steps. Sanitizer cartridges are replaced at this time also.
- Spa
Closings: Drain spa and completely blow water out of the equipment and
plumbing harnesses and adding anti-freeze. Essential for seasonally used spas.
DO NOT JUST DRAIN THE SPA!! Have us properly winterize your spa.
- Spa
Openings: Clean spa shell and fill with pre-filtered water then balance
water chemistry, install cleaned or new filter(s), clean and condition spa cover,
install new sanitizer cartridge. Wipe down spa cabinet and steps.
- Re-Staining
Spa Cabinet: Sand and stain cabinet. Customer must provide stain.
- Spa
Relocation: Common service for those who move to a new house or sell their
spa to a friend or family member. Also available for same site moves.
Clear Water Spa Care For
your convenience we offer our Clear Water Spa Care
program. They are available in various formats to fit your needs. Let us care
for your spa so you can simply sit back and relax, leave the worries to us!
Choose
the program that's best for you:
Weekly
Clear Water Spa Care: One visit each week to chemically balance and sanitize
spa water, add water as needed and vacuum and net debris from spa as necessary.
Also includes one complete system check each month. Cleaning and conditioning
spa cover and chemically cleaning filter(s) when required.
Bi-Weekly
Clear Water Spa Care: One visit every other week to chemically balance
and sanitize spa water, add water as needed and vacuum and net debris from spa
as necessary. Also includes one complete system check each month. Cleaning and
conditioning spa cover and chemically cleaning filter(s) when required.
Monthly
Clear Water Spa Care: One visit every month to chemically balance and sanitize
spa water, add water as needed and vacuum and net debris from spa as necessary.
Also includes a complete system check each month. Cleaning and conditioning spa
cover and chemically cleaning filter(s) when required.
Seasonal
Clear Water Spa Care: Structured to fit your needs! We will care for your
spa based on the time frame and frequency you desire. Let us know when you need
us and we'll be there. Includes the services listed in the above programs.
Access
to the spa and a water source are requirements of our Clear Water Spa Care programs.
Contact us for more information.
Total Protection Plus Buy
with Confidence.
One of the
most important aspects of the Sensational Difference
is our Total Protection Plus plan. We believe in earning your trust at every step
of the spa ownership process. Our fair and honest treatment of our customers since
1989 has been the foundation of our business. Our Total Protection Plus plan begins
before your purchase and extends over the life of your spa. Experience the unparalleled
service our satisfied customers enjoy when they purchase a Sensational Spa.
Backyard
Site Consultation: Let us help create your backyard retreat for year round
enjoyment. We'll come to your home and help design the perfect sanctuary for your
home, your family, and your lifestyle. We can share numerous installation ideas
based on our extensive experience in spa delivery and placement. Our Installation
and Design team can discuss your options and offer suggestions to help create
the perfect setting for your ultimate spa paradise. Utilize this free service
when designing your spa installation.
Pre-Delivery
Spa Check: Prior to delivery of your new Sensational Spa it goes through
a 30 point check. We fill and run the spa to be sure that there will be no start
up issues. This allows us to check that all connections are tight and no equipment
mounts loosened while the spa was being shipped from the manufacturer to us. We
perform this check because our customers deserve a trouble free start up when
their spa is installed. We strive for complete customer satisfaction from start
to finish and beyond.
Spa Delivery
Plus: We offer complete delivery and installation of your new Sensational
Spa. Our professional install team not only will deliver your spa to your home,
but also will place it in your desired position. We don't stop there. After the
spa is positioned to your approval, the hookup to the pre ran wiring is performed
and the water filling process is began. At this time our orientation expert will
sit down with you and review your owners manual and spa paperwork. Additionally,
you will receive training on water care as each spa chemical in your package will
be explained on how and when to use them. You will also receive helpful information
on how to care for your spa, filter(s), and cover. When the spa is wired and filled
we start it up and demonstrate how to enjoy the spa features and set the temperature
and filtration cycles. Final questions are answered and our installation is complete.
Referral
Rewards Program: Refer a friend or family member and when they purchase
a new Sensational Spa you will receive $100 of retail store credit. There is no
limit to how many rewards you can earn and every third referral is worth $200!
Your name must be mentioned at the time of purchase.
Complete
Warranty Service: All warranty work will be performed by Sensational Spas
factory trained technicians in adherence to conditions set forth by the spa manufacturer.
Work done by a third party can void your warranty. If you experience problems
with your spa give us a call and we will get a technician to your house.
Buy with
confidence and become part of our Sensational
Family of satisfied customers knowing our Total
Protection Plus plan is working for you and your
family.
Serving Saint
Joseph, Benton Harbor, Stevensville and all of Berrien
County
