Sensational was founded in 1989 primarily as a pool and spa service company. Our goal was to provide the best pool and spa products and services to our customers. That is still our vision today, although we no longer offer any pool services. We realized that Southwest Michigan had plenty of pool service companies, but only one quality spa and hot tub company. That company was us. We decided to leave the pool service to the other "guys" and focus all our efforts on servicing our spa customer's needs.

To better serve our customers we moved to our current location in 1993 and opened our retail store offering both spa and pool chemicals, accessories, parts, and supplies. This move also allowed us to offer our own "Custom Built Spas". We dedicated a portion of our facility to produce our spas. We would buy spa shells direct from manufacturers and then create our product. Our customers would decide on a shell that met their needs and then we would sit them in the spa and lay out the jet and controls placement. We then would drill, jet, and plumb the spa based on our customers placement. We used a separate building as a woodshop to produce the spa cabinetry, steps, handrails, and side shelves. While this was very successful for us, it was quite burdening. We were concerned that our priority was becoming a spa assembler and less attention was being given to the other aspects of the business.

Our customers deserve the best so in 1997 we chose to cease our spa building efforts and sell only quality made pre built units straight from the manufacturer. This transition allowed us to add more showroom space in the old spa assembly area and convert the woodshop to a complete service facility. We also gave the store a facelift and added additional products for our customer's hot tub enjoyment.

We are committed to offering an upbeat and enthusiastic shopping experience. In 2001, with this in mind, we renovated our showrooms to increase the amount of spas we could showcase. Our #1 goal is customer satisfaction. At Sensational we believe the best way to confidently select the right hot tub is to be able to actually see and feel the hot tub itself, not look at a brochure to make your choice. Really, it's the only way.

Sensational Spas offers you the largest selection of portable spas in Southwest Michigan and Northwest Indiana. We realize a key to our success has been keeping a large inventory of hot tubs in stock for our customers to choose from. As sales have grown we have had to expand our facilities to keep up. In 2003 we constructed a large warehouse on site and added another off site warehouse 2007. This gives us 17,200 square feet of showroom and warehouse space. This space enables us to stock many models in various colors for you to see. This inventory also allows us to deliver your spa quickly, not wait for weeks for it to be ordered and shipped.

We have been rated a top 100 spa dealer multiple times. This achievement would not have been possible without our diligence to providing the most complete hot tub selection in the area, giving you the piece of mind when making your hot tub buying decision. Come in today and let us proudly show you some of the best spas in the world!

What Our Customers Are Saying

"A quick thank you for a great purchasing experience. Your selection, professionalism, and knowledge made for a relaxing hot tub selecting endeavor. You made my family feel comfortable and at ease while looking at all your hot tubs while we made our choice. We had looked for spas elsewhere but are confident we made the right decision to buy from you. Thanks."

Greg

To meet and exceed customer expectations. Our philosophy is really quite simple. Provide our customer a product or service that meets or exceeds their needs, wants, and expectations. We offer some of the very best hot tubs in the industry and always have a large selection on display for you to physically see and touch. Many of these models are running at all times so customers can take advantage of our "Try Before You Buy" program.

Our "Try Before You Buy" program is designed to give you the piece of mind that you are choosing the right spa for your needs. This allows you to "test drive" your spa before making the investment so you can be comfortable knowing that you have chosen the proper spa for your needs. Many customers take advantage of this program and are delighted they did. On occasion the spa they had tried did not live up to their expectations but another model was perfect! Other times our customers were thrilled that the spa was exactly what they were looking for.

Allow us to help you select the spa of your dreams. By asking questions and listening to the customer we can help determine which models they should consider based on their specific needs. Our experienced therapy consultants have attended extensive product training to provide them with the knowledge to explain and demonstrate the numerous features and benefits our spas offer.

Up front and honest, that is our sales belief. No sales gimmicks or tricks. No "smoke and mirrors" either. No pressure. We strive to create an atmosphere that is comfortable for our customer as they compare the different models and features when selecting their special hot tub. After all, the customer is who we are here for.

What Our Customers Are Saying

Dear Sensational Spas,
"I shopped around at several other stores and found Ken's presentation to be the best. Ken knew all the answers and allowed me to test soak spas with no pressure!"

Rob

Dear Friends,
"Looks fantastic Ken! Thanks so much. We are very happy with the service and whole experience with you and Sensational!"

Tom & Shelley

Choose an industry leading spa dealer. Sensational Spas has been recognized as an industry leader earning the Aqua 100 Dealer Award multiple times. This is not a sales award but overall business award. Aqua Magazine is our industry's most prolific and trusted source of news, updates, and honors. Only select businesses get considered for this prestigious award and very few get chosen as an Aqua 100 company. We are proud to be the only local dealer to have received this honor even once.

Aqua 100 dealers are selected by the following criteria: "Aqua Magazine profiles the top 100 spa and pool dealers in the country. These outstanding companies are chosen not by their size or sales volume, but by the overall professionalism they display in the areas of customer service, store design, product knowledge, craftsmanship, and advertising/promotion".

Other awards and recognition:

Emerald Spas Award of Excellence given to the top five dealers of Emerald Spas each year. We received this award each year we represented Emerald (1998 - 2004)

Great Lakes Diamond Awards given to dealers who purchase over $200,000 of Great Lakes Spas each year. We received this award five out of six years we represented Great Lakes.

Nordic Hot Tubs Best of the Best award given to top Nordic dealers who increase sales over prior year and truly support the Nordic brand through display, advertisement, and employee sales and service training. Nordic started this award in 2003 and Sensational Spas has received this award 2003 - 2006.

Nordic Hot Tubs Presidents Award given to only five recipients worldwide. This award is based on the above Best of the Best criteria and additionally takes into account the dealerships support of Nordic Hot Tubs through product suggestions, innovative feedback, and willingness to move ahead with new product design. This award was created in 2007 and we are proud to be a recipient.

Sensational Spas is proud to be a member of the following organizations:

N.S.P.I. - National Spa and Pool Institute offers highly comprehensive courses for those in the industry and stringent certification guidelines.

Better Business Bureau - We run an honest top notch business and are proud to be a member.

N.A.H.B. - National Association of Home Builders - Working with contractors and builders along with our customer allows communication with all parties and ends with many satisfied customers.

Harbor Country Chamber of Commerce - Reaffirms our dedication to serving the Harbor Country communities.

Sensational Spas is proud to support many fundraisers and events to raise money for charity and our local school system. We also support our youth organizations by sponsoring baseball, softball, soccer, wrestling and hockey teams. We believe in giving back to our community for the support it has given us.

Serving Saint Joseph, Benton Harbor, Stevensville and all of Berrien County